FAQ

Quietly answered.

A little reading before you order. Can't find your answer? Get in touch.

The roses

No — every bloom is handmade in our Canberra studio from satin ribbon or shaped pipe cleaner. They're crafted to look beautifully rose-like, but they're not fresh or preserved botanicals.

Years. Because there's no fresh plant material, our ribbon and pipe-cleaner roses don't wilt — they hold their shape and colour for years with normal indoor care.

Never. No water, no sunlight, no fuss. Just keep them indoors, away from heat and damp.

Kept out of direct sunlight, the colour holds beautifully. Bright, prolonged sun will gradually soften it over time.

Orders & delivery

Yes — we deliver anywhere in the ACT, with a minimum 48 hours notice. Complimentary studio pickup is also available.

No — we deliver within the ACT only. We don't ship interstate or internationally.

Yes — pickup is available by appointment. Get in touch and we'll arrange a time that suits.

Yes, choose your preferred date at checkout. Perfect for surprises.

Custom orders

Yes. Tell us your colours, occasion and budget through our enquiry form, and we'll design something one-of-one for you.

Most custom pieces are designed and delivered within 5–7 days from approval. Larger bouquets (18+ roses) need around 1.5 weeks, and pipe-cleaner flowers around 2 weeks.

We love them. Get in touch through the custom orders form and we'll tailor a quote.

Gifting

Every piece arrives gift-ready, tied with ribbon and accompanied by a complimentary handwritten card.

Of course — just leave the sender field blank or let us know what you'd like the card to say.

Yes, you'll see a card message field at checkout. We hand-write every one.